Zeitalter3 – Browsergames Entwicklerblog

Die meisten Browspiele haben ein Forum. Die wenigsten Moderatoren dieser Foren sind Community Manager oder “professionelle” Mods. Nun hat aber nicht jeder den Luxus jemand mit solchen Erfahrungen zur Hand zu haben. Bis man jemanden gefunden hat genügt es meistens ein paar Grundregeln zu beachten.

Zu diesem Thema hat Eric Heimburg einen Artikel in seinem Blog, mit Tipps für Mods von Community Foren:

• Never post while angry
• Never post when distracted
• Never post when a user dares you to respond to them
• Never post while drunk
• Never post when you don’t have all the facts
• If you have nothing insightful to say, don’t post at all — it’s better to be silent. (The only person who should post just to calm things down is the forum mod… not the developers directly.)
• If in doubt, mark the thread and wait 24 hours before responding. Odds are you’ll have a completely different response.
• Remember that your words will be taken out of context and posted on other forums, fansite news boards, and repeated in game chat. Act like you’re representing the company at all times.
• Make sure each post stands alone and tells a complete story, rather than being part of a thread’s conversation. (When your post gets copied to some guild forum, people will misunderstand what you said if you left out crucial details that seemed obvious to you at the time.)